Shipping Policy

Shipping Policy

It is important to note that order processing times are separate from the shipping times that customers see at checkout.
All orders are processed within 0 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Customers will receive a notification if there is a delay with shipping.
Domestic Shipping Rates and Estimates
Customers will automatically receive free shipping unless they opt out of it. For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

International Shipping

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@castanogrp.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 90 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@castanogrp.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@castanogrp.com.